{"id":24259,"date":"2022-02-09T10:17:50","date_gmt":"2022-02-09T09:17:50","guid":{"rendered":"https:\/\/page.medicon.de\/help-and-contact\/"},"modified":"2025-03-26T10:08:08","modified_gmt":"2025-03-26T09:08:08","slug":"help-and-contact","status":"publish","type":"page","link":"https:\/\/medicon.de\/en\/help-and-contact\/","title":{"rendered":"Help and contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24259\" class=\"elementor elementor-24259 elementor-10607\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a489f05 elementor-section-height-min-height elementor-section-items-stretch elementor-section-full_width elementor-section-height-default\" data-id=\"a489f05\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4a206d\" data-id=\"e4a206d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef648b5 elementor-widget elementor-widget-heading\" data-id=\"ef648b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Medicon Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29409c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29409c9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32317b2\" data-id=\"32317b2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d29d559 elementor-widget elementor-widget-text-editor\" data-id=\"d29d559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGet in touch with Medicon Customer Service.<br>We will find the best solution.<br>Get in touch with us by phone or e-mail.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e100780 elementor-widget__width-auto jedv-enabled--yes elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e100780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:%20+49%2007462%202009-0\" class=\"elementor-icon elementor-animation-shrink\" tabindex=\"-1\" aria-label=\"+49 07462 2009-0\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"283.46px\" height=\"283.46px\" viewBox=\"0 0 283.46 283.46\" xml:space=\"preserve\"><g id=\"Ebene_1\" display=\"none\">\t<g 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y2=\"232.884\"><\/line>\t<\/g><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:sales@medicon.de\" >\n\t\t\t\t\t\t\tsales@medicon.de\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-961ad9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"961ad9e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87455b5\" data-id=\"87455b5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10ad820 elementor-widget elementor-widget-heading\" data-id=\"10ad820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Safe and reliable repairs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b8d881 elementor-widget elementor-widget-text-editor\" data-id=\"9b8d881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">At Medicon, every product is built to last. We develop durable, high-quality products that our customers can rely on, and protect their patients at the same time. We offer our customers reliable repairs with original components when you need them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-225b075 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"225b075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/medicon.de\/en\/10-mrs-medicon-repair-service\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" width=\"283.46px\" height=\"283.46px\" viewBox=\"0 0 283.46 283.46\" xml:space=\"preserve\"><polygon points=\"2813.061,-52.502 2878.447,-52.502 2947.544,43.955 2878.447,142.337 2813.061,142.337 2883.085,43.491 \"><\/polygon><polygon points=\"2914.292,-52.502 2979.679,-52.502 3048.775,43.955 2979.679,142.337 2914.292,142.337 2984.316,43.491 \"><\/polygon><polygon points=\"6.46,30.949 81.612,30.949 161.023,141.813 81.612,254.887 6.46,254.887 86.94,141.278 \"><\/polygon><polygon points=\"122.807,30.949 197.959,30.949 277.374,141.813 197.959,254.887 122.807,254.887 203.289,141.278 \"><\/polygon><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More information on Medicon repair service<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d43ae1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d43ae1e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-147ac38\" data-id=\"147ac38\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e07b7b elementor-widget elementor-widget-heading\" data-id=\"1e07b7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34c7b07 elementor-widget elementor-widget-text-editor\" data-id=\"34c7b07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Please use the goods accompanying form Return for complaints. You can find it in our download center.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a343fb1 elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"a343fb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/extranet-neu.medicon.de\/frontend\/frontend\/page\/page,278\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" width=\"283.46px\" height=\"283.46px\" viewBox=\"0 0 283.46 283.46\" xml:space=\"preserve\"><polygon points=\"2813.061,-52.502 2878.447,-52.502 2947.544,43.955 2878.447,142.337 2813.061,142.337 2883.085,43.491 \"><\/polygon><polygon points=\"2914.292,-52.502 2979.679,-52.502 3048.775,43.955 2979.679,142.337 2914.292,142.337 2984.316,43.491 \"><\/polygon><polygon points=\"6.46,30.949 81.612,30.949 161.023,141.813 81.612,254.887 6.46,254.887 86.94,141.278 \"><\/polygon><polygon points=\"122.807,30.949 197.959,30.949 277.374,141.813 197.959,254.887 122.807,254.887 203.289,141.278 \"><\/polygon><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to Download Center (opens in new window)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-95cc360\" data-id=\"95cc360\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-524bd2c elementor-widget elementor-widget-heading\" data-id=\"524bd2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Report incident<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-314289e elementor-widget elementor-widget-text-editor\" data-id=\"314289e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Contact the Medicon Medical Device Safety Officer immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12fc5ae elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"12fc5ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjQzODAsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" width=\"283.46px\" height=\"283.46px\" viewBox=\"0 0 283.46 283.46\" xml:space=\"preserve\"><polygon points=\"2813.061,-52.502 2878.447,-52.502 2947.544,43.955 2878.447,142.337 2813.061,142.337 2883.085,43.491 \"><\/polygon><polygon points=\"2914.292,-52.502 2979.679,-52.502 3048.775,43.955 2979.679,142.337 2914.292,142.337 2984.316,43.491 \"><\/polygon><polygon points=\"6.46,30.949 81.612,30.949 161.023,141.813 81.612,254.887 6.46,254.887 86.94,141.278 \"><\/polygon><polygon points=\"122.807,30.949 197.959,30.949 277.374,141.813 197.959,254.887 122.807,254.887 203.289,141.278 \"><\/polygon><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Report incident<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Medicon Support Get in touch with Medicon Customer Service.We will find the best solution.Get in touch with us by phone or e-mail. +49 07462 2009-0 +1 904 642 7500 sales@medicon.de sales@cmfmedicon.com Safe and reliable repairs At Medicon, every product is built to last. We develop durable, high-quality products that our customers can rely on, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":"","_links_to":"","_links_to_target":""},"business_unit":[],"fachgebiet":[],"class_list":["post-24259","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/pages\/24259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/comments?post=24259"}],"version-history":[{"count":6,"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/pages\/24259\/revisions"}],"predecessor-version":[{"id":86548,"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/pages\/24259\/revisions\/86548"}],"wp:attachment":[{"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/media?parent=24259"}],"wp:term":[{"taxonomy":"business_unit","embeddable":true,"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/business_unit?post=24259"},{"taxonomy":"fachgebiet","embeddable":true,"href":"https:\/\/medicon.de\/en\/wp-json\/wp\/v2\/fachgebiet?post=24259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}